Your Team's Experience Is
Your Competitive Edge
Boutique consultancies, agencies, and service teams thrive on deep expertise and close collaboration. Track Billed Time captures the knowledge your team builds every day — and makes it available to everyone who needs it.
$10/user/month for 1–4 users. Volume discounts at 4+.
What makes a boutique team different
A boutique — typically 2 to 10 people concentrated in one or two service lines — competes on something a 200-person shop can't replicate: depth in a narrow lane. The client whose CFO needs decks in a specific format. The industry where one regulatory quirk decides every engagement. The repeatable process your team has refined over years. That accumulated intelligence is your moat.
The problem is that this intelligence almost always lives in individual heads — buried in email threads, scribbled on yellow pads, or filed under "things I'll remember." When a partner retires, a senior leaves for a bigger shop, or a project lead takes a new job, a piece of the boutique's competitive edge walks out the door. The team that captures and shares this knowledge systematically gets structurally stronger every year. The team that doesn't reinvents the wheel every time a new client arrives.
Track Billed Time was built around the assumption that institutional knowledge is a team asset, not a personal one — so client context, project notes, and engagement history all live in the same shared system as your time, billing, and retainers.
Why institutional knowledge leaks at boutiques
Boutiques rarely lose knowledge in one dramatic moment. They lose it in small, daily increments — and the leak is almost always tooling, not culture.
Knowledge has no home. When there's no shared surface for client preferences and project history, that intelligence defaults to whoever has been around longest. New hires re-learn the same lessons every year, and the team pays the tuition twice.
Coordination defaults to meetings. When there's no shared view of who's working on what, who's at capacity, and what each person's pipeline looks like, the team coordinates by meeting. Team dashboards — with visibility tuned to each role — replace half those meetings outright.
Billing accuracy degrades. Multiple people on multiple clients with multiple rate structures is exactly the situation generic tools fall apart in. You need a rate hierarchy (engagement > client > person) so the right rate resolves automatically, and consolidated multi-person invoicing so nothing gets missed.
Year-end is a panic. Bonuses, partner draws, and growth planning at a boutique should be driven by data — billings, collections, realization, origination — over a trailing 12 months. If that data lives in three systems, every December turns into a forensic reconstruction. It shouldn't.
Dig deeper in our overviews of team management & dashboards, team access controls, and boutique pricing.
Built for Teams That Value What They Know
"Knowledge walks out the door when people leave"
→ A shared client and project knowledge surface captures context — permanently
"Each teammate is an island"
→ Team dashboards and shared client notes mean everyone benefits from collective experience
"Scope and budget creep go unnoticed"
→ Live realization, budget-vs-actual, and write-off visibility on every engagement
"No shared view of who knows what about which client"
→ Per-client notes and history shared across the whole team
"Leadership can't see the big picture without asking everyone"
→ Flexible visibility — leaders see org-wide activity, individuals see their own work
"No way to track team goals and attainment"
→ Individual and team dashboards with billable-hour goals and realization tracking
See It in Action
Individual
See only your own time and clients
Team
Visibility into your practice group's activity
Firm-Wide
Full view across all timekeepers and clients
142.5
$42,750
91%
86%
Everything Your Team Needs to Work as One
- Shared client and project knowledge surface — searchable team-wide
- Flexible team access — org-wide view for leadership, focused view for individuals
- Team dashboards with individual goals and attainment
- Persistent timer and multi-method time capture
- Multi-project, multi-person invoicing with discounts and retainers
- Clients pay invoices by card through Stripe — funds go straight to your account
- Retainer ledgers with balance alerts
- Organize your team by service line, office, or however you actually work
- Trailing 12-month performance data for every person and every client
Running a law firm? See the law-firm vertical for IOLTA, conflict checks, and court knowledge built on the same platform.
Frequently asked questions
What makes a 'boutique' service business different?
A boutique — typically 2 to 10 people concentrated in one or two service lines — competes on depth, not scale. Your edge is institutional knowledge: how a specific client likes to work, which deliverables actually land, what a particular industry cares about. The risk is that knowledge lives in individual heads, so when someone leaves, the business loses a piece of itself.
How does Track Billed Time keep knowledge from walking out the door?
Clients, projects, contacts, and notes get a shared surface the whole team can write to and search. Context, preferences, and lessons learned are captured where they're needed — not buried in someone's email — and they outlast any individual's tenure.
Can a boutique configure visibility differently from a bigger team?
Yes. Boutiques often want everyone to see firm-wide health while still scoping certain clients tightly. Track Billed Time supports a spectrum from individual-only to org-wide visibility, configured per role or per client, without an IT department.
How does pricing work for a 2–10 person team?
$10/user/month for 1–4 users, with volume discounts kicking in at 4+ users and continuing to scale down through 25. No setup fees, no per-project charges, no separate billing module.
Do you handle multi-person, multi-project invoices?
Yes. One invoice per client with line items grouped by project, every teammate's time consolidated, courtesy discounts at the project or invoice level, and retainer draws applied last.
More questions? See our full FAQ or compare pricing tiers.